Pricing and Shipping Policy

Price and Delivery Policy

Deliveries within Quebec: We mail the parcel on the first business day or the day after. We use Canada Post, which will deliver the parcel within 1 to 3 business days from the date we mail the parcel. Delivery is free for purchases of 150$ and more before tax! For purchases under 150$ before tax, a flat shipping charge of 9$ per order is charged except for headbands, wallets, bibs, tuques, pencil or makeup cases, for which rates are 3$ each, and greeting cards, which cost 1$. For instance, an order including a headband and garment will cost you 9$. Ordering only one garment will also cost you 9$. Orders of two items at a shipping rate of 3$ will cost you 3$. For orders including 3 items or more at a 3$ shipping rate, the cost will be either 3$ or 9$, depending on the parcel’s weight. It will never cost you more than 9$ unless you live in a special area for which shipping is more expensive.

Deliveries to Ontario: We mail the parcel on the first business day or the day after. We use Canada Post, which will deliver the parcel within 2 to 7 business days from the date we mail the parcel. Delivery is free for purchases of 150$ and more before tax! For purchases under 150$ before tax, a flat shipping charge of 12$ per order is charged except for headbands, wallets, bibs, tuques, pencil or makeup cases, for which rates are 4$ each, and greeting cards, which cost 1$. For instance, an order including a headband and garment will cost you 12$. Ordering only one garment will also cost you 12$. Orders of two items at a 4$ shipping rate will cost you 4$. For orders including 3 items or more at a 4$ shipping rate, the cost will be either 4$ or 12$, depending on the parcel’s weight. It will never cost you more than 12$ unless you live in a special area for which shipping is more expensive.

Deliveries elsewhere within Canada: We mail the parcel on the first business day or the day after. We use Canada Post, which will deliver the parcel within 2 to 7 business days from the date we mail the parcel. Delivery is free for purchases of 150$ and more before tax! For purchases under 150$ before tax, a flat shipping charge of 14$ per order is charged except for headbands, wallets, bibs, tuques, pencil or makeup cases, for which rates are 4$ each, and greeting cards, which cost 1$. For instance, an order including a headband and garment will cost you 14$. Ordering only one garment will also cost you 14$. Orders of two items at a 4$ shipping rate will cost you 4$. For orders including 3 items or more at a 4$ shipping rate, the cost will be either 4$ or 14$, depending on the parcel’s weight. It will never cost you more than 14$ unless you live in a special area for which shipping is more expensive.

Deliveries to the United States: We mail the parcel on the first business day or the day after. Deliveries are carried out within 6 to 12 workdays from the moment we post the parcel. Postal fees are fixed at a flat rate of 17$ per order is charged except for headbands, wallets, bibs, tuques, pencil or makeup cases, for which rates are 5$ each, and greeting cards, which cost 2$. $. For instance, an order including a headband and garment will cost you 17$. Ordering only one garment will also cost you 17$. Orders of two items at a 5$ shipping rate will cost you 5$. For orders including 3 items or more at a 5$ shipping rate, the cost will be either 5$ or 17$, depending on the parcel’s weight. It will never cost you more than 17$ unless you live in a special area for which shipping is more expensive.

International deliveries: We mail the parcel on the first business day or the day after. Deliveries are carried out within 6 to 60 workdays from the moment we post the parcel. Postal fees are fixed at a flat rate of 20$ per order for all items except for headbands, wallets, bibs, tuques, pencil or makeup cases, for which rates are 7$ each, and greeting cards, which cost 3$. For instance, an order including a headband and garment will cost you 20$. Ordering only one garment will also cost you 20$. Orders of two items at a 7$ shipping rate will cost you 7$. For orders including 3 items or more at a 7$ shipping rate, the cost will be either 7$ or 20$, depending on the parcel’s weight. It will never cost you more than 20$ unless you live in a special area for which shipping is more expensive.

Prices are indicated in Canadian dollars ($ CAD) before taxes and do not include shipping costs. Federal and provincial taxes will be added to orders made from within Quebec. Federal tax will be added to orders made from elsewhere in Canada. For orders placed outside Canada, fees for completing export customs formalities and export papers are at the client’s expense. The financial transaction constitutes proof that an order has been received by Rien ne se perd, tout se crée…. Should an item become unavailable after an order has already been cashed, the client will be informed via e-mail or phone and reimbursed as quickly as possible. All deliveries are made via the expedited parcel service of Canada Post. Parcels are mailed within 2 workdays following receipt of order. We are not responsible for any inconvenience that a delivery delay may cause. Rien ne se perd, tout se crée… cannot be held liable for the non-execution of an order in case an item is out of stock, due to acts of God, strike (particularly of postal services and transportation modes). We cannot guarantee a specific day of delivery, but we can help you track your order. We reserve the right not to make deliveries to certain addresses which are too distant or for which shipping is too costly. If that is the case, we will contact you to agree upon an arrangement. 

GUARANTEE

Garments from the Rien ne se perd, tout se crée...collection are known for their durability, easy care and high quality workmanship. All our fabrics are carefully selected or woven according to very strict standards. However, should you find fault with one of our products, please notify us within a reasonable delay and we will strive to satisfy you. We cannot guarantee products sold over 6 months ago.

REIMBURSEMENT OR EXCHANGE

Rien ne se perd, tout se crée...strives to produce items of quality. If an exchange were deemed necessary, the client may exchange the item or be reimbursed by returning the merchandise with its original tags, unworn, unwashed, and undammaged, including the original invoice within 7 workdays after receipt of parcel, with the postal seal serving as proof for the delivery date. Postal costs are not reimbursable. You will therefore have to assume the shipping costs for all merchandise returns. After 7 workdays and up to 30 workdays inclusively, we will only accept exchanges. We reserve the right to refuse exchanges if the client has not respected the conditions described above. Should a client wish to proceed to an exchange or reimbursement, he/she must notify us via e-mail or by phone prior to returning merchandise. Given that we are an artisanal enterprise, we may not be able to exchange an item for one of identical colour to the original. If accepted, returns will be reimbursed to the credit card used for the original purchase. When returning merchandise, please keep on hand proof of expedition by your shipping service. Rien ne se perd, tout se crée… cannot be made liable for returns of merchandise not received or dammaged during shipping. Please wrap and seal your return parcel appropriately. Rien ne se perd, tout se crée…will only accept pre-paid return parcels. We do not accept returns made COD. We do not accept any exchange or reimbursement after 30 workdays, unless we have a previous agreement with the client.

Please return merchandise to the following address after notifying us via e-mail or phone:

Rien ne se perd, tout se crée…
91 rue Principale
St-Sévère (Qc) Canada G0X 3B0
819 299-3857

[email protected]